People often say that traveling is all about the journey and not the destination, but for wheelchair users, navigating air travel is often more of an adventure than they would like.
Rolling through large crowded airports, hauling luggage, waiting in long lines, receiving a pat down, being strapped into a tiny aisle chair and then sitting for hours unable to move is exhausting. We’ve learned that the best way to circumvent some of the inevitable issues is to know what to expect, and prepare accordingly.
What to remember before you book
Before clicking the purchase button, even seasoned travelers should review the airline’s policies regarding passengers with disabilities. John Morris, a triple amputee who has flown more than 850,000 miles in the past five years, writes about accessibility for his website WheelchairTravel. He discovered, after reading AirAsia’s website, that he cannot fly with the airline because his battery-operated wheelchair weighs more than the airline allows.
When choosing a seat, Mr. Morris prefers a window to avoid being crawled over by other passengers. Other travelers, particularly those who cannot transfer from a wheelchair to their seat independently, may prefer the aisle seat. The roomier bulkhead seating might be an option for some, just be aware the armrests do not raise.
Also, keep in mind that wheelchair users exit the aircraft last. The deplaning process can easily take 25 minutes or more, so when booking a connecting flight, always allow ample time. Mr. Morris recommends a minimum of 90 minutes. Considering that quick layover might be your only opportunity to visit a restroom, those extra few minutes are precious.
After booking your flight, contact the airline at least 48 hours in advance of departure and let them know you will need special assistance. If you must change airlines, which can be common on international flights, be sure to notify them, too.
Avoid wheelchair damage
“The way the airlines treat our equipment causes some wheelchair users to not travel at all, and that breaks my heart,” said Sylvia Longmire, a former U.S. Air Force officer who travels the world solo on her small power wheelchair. Ms. Longmire also writes Spin the Globe, an accessible travel website.
You can help prevent wheelchair damage by attaching written instructions explaining how to operate your chair, as well as how it folds and tilts. Before turning a wheelchair over to airport personnel, take off any removable parts such as the seat cushion, removable wheels and footrests. These items may be carried on the plane and do not count as baggage.
For your own baggage, carry as little luggage as possible. The airline’s curbside baggage check can be helpful if available, or consider purchasing a rolling suitcase designed to attach to a wheelchair.